Payment conditions
1. Terms of payment
Your booking will be officially confirmed after paying 50% of the price in advance, eventually full price of the accommodation or services within specified date (within 2-7 days after receiving booking confirmation).
The difference should be paid (the amount due credited to our account) no later than 30 days prior to your stay.
In case of a period shorter than 30 days prior to the stay, the customer is obliged to pay full price.
The payment can be realized by means of:
• Postal order
• Money transfer to bank account
Invoice details
Account name: Tatry mountain resorts, a.s.
Bank: Tatra banka, a.s.
Account number: 2628128455/1100
IBAN: SK 13 1100 0000 0026 2812 8455
SWIFT: TATRSKBX
Tatry mountain resorts, a.s.,
Demänovská Dolina 72, 031 01 Liptovský Mikuláš
zapísaná v Obchodnom registri Okresného súdu Žilina
oddiel: Sa, vložka č.: 62/L
Operation: Grandhotel**** Starý Smokovec, Starý Smokovec 38, 062 01 Vysoké Tatry, Slovakia
IČO / ID: 31 560 636
IČ DPH / VAT ID: SK 2020 428 036
If the deposit (50% of the price) or full price is not paid within the specified date, the reservation will be cancelled automatically.
2. Terms of cancellation:
|
Cancellation fee |
|
10% from the price of ordered and confirmed services, minimum 3o,-€ |
From the date of order confirmation within 29 days before the clients arrival |
|
30% from the price of ordered and confirmed services according to |
28 to 21 days before Customer clients arrival |
|
50% before Customer clients arrival |
20 to 14 days days before Customer clients arrival |
|
80% from the price of ordered and confirmed services |
13 to 8 day before Customer clients arrival |
|
100% from the price of ordered and confirmed services |
7 and less days before Customer clients arrival |
|
Cancellation fee valid for stays in New Year’s Eve period (25th of December – 10th of January) |
|
10% from the price of ordered and confirmed services, minimum 3o,-€ |
From the date of order confirmation within 46 days before the clients arrival |
|
30% from the price of ordered and confirmed services according to |
45 to 40 days before Customer clients arrival |
|
50% from the price of ordered and confirmed services |
39 to 30 days before Customer clients arrival |
|
80% from the price of ordered and confirmed services |
29 to 20 day before Customer clients arrival |
|
100% from the price of ordered and confirmed services |
19 and less days before Customer clients arrival |
If you wish to cancel your stay you should do it as soon as possible, in writing, providing your name, contact details and dates of stay and your own hand signature. It is necessary to send it by registered mail, by e-mail, fax or bring it personally to the address where you ordered your stay. The date of delivery is determining when counting the cancellation charges.
Cancellation of up to 10% of the ordered capacity is not charged if it is a group order for more than 20 people. The price will be charged according to actual number of people at the accommodation.
3. Start and realization of the stay:
After paying full price the customer will receive confirmation or voucher printed or in electronic form (not sooner than 2 weeks prior to the start of your stay). You can check in and lodge from 4 pm until 6 pm. If you pay advance it is possible to set later time for check in. If the guest does not check in until 6 pm and it was not arranged differently, we reserve the right to offer this accommodation to other guests. At the day of your departure you should check out not later than 10 am. At the arrival the customer will be informed about the conditions of the accommodation unit.
